عنوان مقاله [English]
Introduction: Witnessing workplace incivility is a relatively new construct. The purpose of this study was designing and testing a model of some outcomes of witnessing workplace incivility
Method: Statistical population included all employees of National Iranian Drilling Company (NIDC). From this population 221 employees were selected by stratified random sampling method. The instruments used in the study consisted of witnessing workplace incivility (Cortina et al., 2001), emotion regulation (Niven et al., 2011), negative affect (Watson et al., 1988), emotional exhaustion (Maslach & Jackson, 1981) Job satisfaction (Andrews and Whitey, 1976), work-job withdrawal (Hanisch & Hulin, 1990), and hostility ideation (Greenglass & Julkunen, 1989). The proposed model was analyzed through Structural Equation Modeling (SEM) with using SPSS-22 and AMOS-22 software packages.
Results: Results indicated that the proposed model fitted the data relatively proper. Better fit and more meaningful results were obtained by omitting one non-significant path (emotion regulation to emotional exhaustion) and using item parceling method. Findings also showed that witnessing workplace incivility had significant relationships with emotion regulation, negative affect, emotional exhaustion, job satisfaction, work-job withdrawal, and hostility ideation. The meditating role of emotion regulation and negative affect on the relationships of witnessing workplace incivility with emotional exhaustion, job satisfaction, work-job withdrawal, and hostility ideation was confirmed.
Conclusion: based on the results regarding detrimental outcomes of witnessing workplace incivility, the managers should have specific attention to this issue.