عنوان مقاله [English]
Aim:The purpose of this study is to examine the interpersonal competencies in the organizational communication and identification of important components that effective it as well as determine the quality of interaction between these components by using interpretive structural modeling method. Method: This research is an applied and developmental as well as quantitative and qualitative Research sample were 17 people of organizational experts who were selected using snowball sampling. The data collection tool was a researcher made matrix questionnaire. Results: The results showed 13 important components that effective on interpersonal competencies were Empathy, Altercentrism, Self disclosure, Conflict Management, Interaction management, Supportiveness, Flexibility, assertiveness, Social Relaxation, Expressiveness, Immediacy, influencing others and goal orientation; that using interpretive structural modeling was placed at five different levels of interaction. Also, The Results showed that Based on analysis of power and dependence diagram, Immediacy, Social Relaxation, assertiveness, Expressiveness had more effective than other components on interpersonal competencies. After them, Empathy, Supportiveness, Altercentrism and Self disclosure which had taken place in linkage area were important components taht effecte on interpersonal competencies. Other components, were placed on dependent area. Conclusion: According to the results, we can say that the components of interpersonal competencies at different levels have effect together, and changes in the quality of each component cause changes in quality of other components at same level as well as the next level, And in turn cause changes in the quality of the organizational communication.